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GFB Warranty

Built-in Obsolescence? Not with GFB!

We live in a throw-away society, conditioned by cheap products and frequently released new models, to expect eventual failure and discard something when it stops working or is superseded. However, pride in workmanship and our commitment to quality means that when we put our name to something, we are also staking our reputation on it.

That’s why we back our products with the best Warranty in the business! You should expect a lifetime of use from a well-engineered product, so if your GFB product fails as a result of defective materials or faulty workmanship whilst you remain the original owner, we will repair or replace it. For full warranty details, please visit the GFB Australia website.

If the fault of occurred as a result of usage outside of the terms of the warranty, or you are not the original owner, fear not, we can still help you. You should never need to throw a GFB product away, as spare parts are available and won’t cost the earth.

Tech Support: We don't have a "Tech Support" team or department. We have engineers. When you contact us through our tech support email, you will be dealing directly with the engineers who actually design GFB products. They have more experience with the product than anyone on the planet to ensure you get the right advice.

Shipping

UK Deliveries

UK Mainland: We are offering free standard shipping on all orders over £50 which may take 1-4 days. Orders under £50 will be charged at £4.95. Alternatively, you can also choose a Next Day service for £7.85. We send all standard deliveries via Parcelforce and next day services can be either Parcelforce, DHL, FedEx or UPS. All services are fully tracked.

Do you ship aboard (outside the UK)?

Yes we do. To almost anywhere in the World but please be aware that shipping charges are often high when shipping anything bulky. Our overseas orders are usually shipped with DHL, FedEx or UPS so you can track your deliveries online. Deliveries to most European destinations usually take within 72 hours of despatch.

There are a few countries we do not ship to, some of these include Israel, Thailand, Malaysia, Indonesia, Russia, Nigeria, Macedonia, Syria, Ukraine, Lebanon.

Overseas Customs and Duty Charges

For all customers outside of the UK, the prices on this website will have 20% UK VAT Tax removed at the point of checkout (once you've entered your billing and shipping addresses). However you will likely have to pay some form of Duties / VAT prior to delivery of your goods. You are responsible for paying those charges. Failure to do so will result in the goods being returned to us. As the shipper, we will be charged again by the carrier to return the goods. This amount will be deducted from any refund you may be due.

If you are unsure of the customs and duty charges, we recommend you should contact your local authorities ahead of placing your order.

Stock Availability

We do our best to ensure our stock data is accurate on our website. If we're ordering parts to fulfil your order from other manufacturers or suppliers, there can be delays in them despatching goods which may affect the overall delivery time. We will endeavour to do our best to keep you informed if things don't go to plan. We estimate the likely despatch times when you're looking at each part number. If you require parts urgently, please call us on +44 (0)1823 690281 before ordering to confirm availability.

Returns and Refunds

Thank you for purchasing products from Octane Distribution Ltd. We endeavour to offer the best quality products and aftersales care but if you do find yourself in the position where you would like to return goods, we are here to help.

We try our best to ensure correct product/vehicle listings but there are always exceptions to the rule and no cataloguing is 100% accurate. The best advice we can give is to visually check to see if any parts you have ordered fit BEFORE disassembling your vehicle. If you are unsure, please contact us for advice.

Products Incorrect / Damaged / Faulty
You must inform us of any damage or shortages within three working days of receipt. If items are missing from your order, it's most likely that they are on backorder and will be despatched when in stock. We are always happy to clarify this if you get in touch.

Products No Longer Required / Ordered by Mistake
You have 30 days to return unwanted items that are unused and in their original condition (including any packaging, tags and labels) with proof of purchase (i.e. a receipt or order confirmation email). Some exceptions may apply. You must always check with us first BEFORE returning the items and we will give you a returns number to help us with processing and identification. Items returned may be subjected to a restocking fee if the goods are damaged or show signs of having been used. You will be responsible for paying your own shipping costs for returning the items. Shipping costs are non-refundable and we would recommend using a tracked/insured courier service and we accept no liability for orders returned with no proof of delivery.

If you have any questions about returning goods, please contact us.